I worked in a small U.S. Midwestern Farmers office for just a few weeks. The DM there was a very nice bloke, professional and courteous, and never struck me as the kind I have read about on these boards. The other agents in the office were also helpful, courteous and professional. The problem was with the business practices of the agent I was working directly under. Not having known anything about the industry is why I suspect I was hired. After just a few short weeks, I noticed many customer complaints,etc. etc.and suddenly thngs began to fall back on me as if I had caused them. I resigned straight away because my "gut feeling" told me that I would not be happy there. It was spot on. What I read about the FMLA scandal is just dreadful, it really is
-anonymous
Moderator Comment: You in this case worked for an Agent, technically you didnt actually work for Farmers Insurance Group because all agents are 1099 Contractors. No matter what happens in an Agents office in regards to service or writing policies etc, it all falls upon them in the end. It is the Agent who will have problems during an E&O (errors and ommissions) claim regardless of who's fault it is.
The real issue in your case was the Agent you worked for wasnt properly trained by his District Manager. It is the District Managers job to make sure all agents under him are in line and doing their job properly. Of course it is Farmers Insurance Group's responsibility to keep the DM's in line. So just like in the military, the chain of the command holds blame all the way to the top.
Instead of assigning blame on you for issues, they should have fixed the real problem instead of taking a governmental stand on things by pointing fingers.
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