Here is a post where we're quoting some excerpts from a write up on Google Groups http://groups.google.com credit #2 to farmersinsurancegroupsucks.com
I've gone back and forth about whether to post this but finally decided it
might be useful to someone considering the Farmers Reserve Agent program.
Let me start with some truth in advertising:
- If I were doing swimmingly well in the program, I wouldn't be writing
this because I'd be too busy.
- I have no qualms with Farmers or any of the material they present to new
prospects. Everything they say is true. What this post is about is the
'devil that's in the details.'
- A lot of selling is about positive attitude. If you don't want to hear
negative stuff, quit reading.
Here, then, are the 'devils' that I have been encountering. If you're
interested in this program, your job is to vanquish the devils by either
avoiding them or finding solutions to them.
The first devil is getting to the Career level. What you are told is that
you should identify 100 potential clients from people you know. In my view,
this might be better stated as "identify 100 people who - if you can quote
their insurance needs at or near what they pay today - would switch from
their current insurer to Farmers." The key is that Farmers (as do all
insurers) has a target market and fully expects to only win a certain
percentage of people that agents stumble across. If you have a 100 people
who have already essentially said 'yes', then you should be able to do at
least whatever Farmer's market share is in your area. And maybe a bit better
just because these are your friends and willing to help you out. To state
the obvious -- some of your 100 potential clients may well think that what
they believe is taking advantage of your relationship. This is a decision
you'll have to make on your own.
What if you don't know 100 people who are predisposed to give you your
business? You're told 'go meet people.' One way to do that is cold calling.
Cold calling will yield about 2%-3% in new prospects. If you need 100
prospects, that means you need to contact 5,000+ people. Let's say you want
to Career in 5 months, that's 1,000 per month or about 50 people per day.
Can this be done? Certainly. But the only way to do it consistently is to
purchase names of people who match the profile that Farmers is looking for
and call them or hire a telemarketer. A good telemarketer can do about 40
calls per hour so you do the math. The point is that this is a numbers game
and the numbers aren't small. Also, cold calling is becoming a thing of the
past as laws are passed to prohibit the practice.
OK. So you're lucky and have 100 willing friends from which you're able to
Career. The next question is "How do you grow your business?" First, see the
previous paragraph. Second, here are a couple realities. The first is that
people already have insurance. People who own autos already have insurance
and your job is to take that business from someone else. That's really hard
when you barely know what you're doing. The same is true for homeowners.
It's less true for life insurance (although people love to procrastinate
buying life insurance). The second reality is that established agents have
business come their way through the Yellow Pages and similar advertising as
well as referrals from existing clients. You won't have that advantage at
least not immediately. The bottom line is that you have an uphill battle
that's generally predicated on taking the business from someone else based
either on price or the perception that you'll be easier to do business with
(which is hard to do since you probably don't even have an office yet!)
(BTW - the one group you can't take business from is another Farmers agent.
While that's reasonable, if 30% of the people in your city already have
Farmers, that means one out of three aren't available to you as potential
prospects. It's just another aspect of the numbers game.)
In my view, the entire Reserve Agent program is a "trial by fire." Farmers
provides very, very little in the way of support. If you can prove that you
can overcome some pretty tough obstacles, then and only then are they
willing to put time and money into your training. As near as I can tell, the
"training" once you Career is really about how to do marketing. In fact,
what it really is IMHO is 'how can you contact enough people in an efficient
manner so that you will be able to generate enough quotes.' The most common
methods are referrals, cold calling, direct mail, traditional advertising
(e.g.,Yellow Pages), and non-traditional advertising (e.g., Writing a weekly
column for the local newspaper). Again, this is purely a numbers game and
you're going to have to spend money to generate enough leads.
(As an aside - Farmers does provide about 30 hours of training through a
local District Office. This training focuses on knowing enough about
insurance to 'do no harm.' I received no training in how to prospect for
customers other than 'go meet people'.)
By the way, there's a very good book that's written by a Farmers Agent named
Troy Korsgaden. Go to http://www.tksystems.org/ for more info.
From my observation, only 20% of the people who decided to start on the path
to becoming an agent actually Careered. The rest just drifted away. I've
been told that 90% of those who Career are still in business 5 years later.
In summary, those that have some means to bootstrap their agency will make
it to Career and those that then aggressively market themselves (which
implies spending money and hiring staff) will stay in business.
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